Refund & Return Policy

If your license key does not activate, contact our support team or email [email protected]. Please include your order number, the product, and a screenshot of any activation error. Our support team works with you step by step until your activation succeeds.

If our support team confirms that there is a problem with the key you received, we will replace it with a new key at no extra cost.

License keys are digital products that cannot be returned once they have been delivered, and we cannot verify whether a delivered key has already been used. For this reason, delivered keys are not refundable. Instead, we resolve problems through activation support and, where needed, a replacement key. Please check the product details, such as the Windows edition and license type, before you buy.

We may cancel an order before a key is delivered, for example if the payment looks fraudulent or we cannot fulfil the order. If we cancel a paid order before delivery, we will contact you to return your payment.

If you notice a mistake in your order before your key is delivered, contact us as soon as possible and we will do our best to help.